Effective Date: August 8, 2023
Thank you for shopping at Tang Shops! We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we process and deliver orders.
We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
Orders are typically processed within 1-2 business days after they are placed. During peak seasons or promotional periods, processing times may be slightly extended, but we always strive to get your order ready for shipping as quickly as possible.
We partner with reputable shipping carriers to ensure reliable delivery of your orders. Shipping options may vary based on your location and the size/weight of the items in your order. You'll be presented with available shipping methods and their estimated delivery times during the checkout process.
Shipping charges are calculated based on the shipping method selected, the destination address, and the weight/dimensions of the items in your order. You can view the applicable shipping charges at checkout before completing your purchase.
Once your order is shipped, you will receive a confirmation email with tracking information. This tracking information will allow you to monitor the progress of your package as it makes its way to you.
Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times will be provided to you during the checkout process. Please note that unforeseen circumstances like weather delays or carrier issues may occasionally impact delivery times.
Lost or Damaged Packages:
While we strive to ensure the safe delivery of your orders, we understand that accidents can happen. If your package is lost or damaged during transit, please contact our Customer Service team at firstname.lastname@example.org. We will work with the shipping carrier to initiate an investigation and provide a resolution.
Returns and Exchanges:
We want you to be satisfied with your purchase from Tang Shops. If you receive an item that is damaged or defective, please contact us within 30 days of receiving your order at email@example.com. For unopened items, we offer returns within 30 days of the delivery date. Please refer to our Returns Policy for detailed information on how to initiate a return.
Change of Address:
If you need to make changes to your shipping address after placing an order, please reach out to our Customer Service team as soon as possible at firstname.lastname@example.org. We'll do our best to accommodate address changes before your order is shipped.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us:
Our dedicated Customer Service team is here to assist you and provide the necessary support.
Tang Shops reserves the right to modify or update this shipping policy at any time without prior notice. It's recommended to review this policy periodically to stay informed about any changes.
Thank you for choosing Tang Shops for your shopping needs! We look forward to serving you and delivering quality products right to your doorstep.